Our Fundraising Promise

The Countess of Brecknock Hospice is here for the people of Andover, Ludgershall, Stockbridge, Sutton Scotney, Whitchurch and the surrounding villages who need us. We are part of Hampshire Hospitals NHS Foundation Trust (HHFT), part funded by the generous support of our local community. We hugely value this support and we always aim to exceed the expectations of our supporters.

Here are our promises to you:

We will commit to high standards

• We will adhere to the Fundraising Code of Practice.
• We will monitor fundraisers, volunteers and third parties working with us to raise funds, to ensure that they comply with the Code of Fundraising Practice and with this Promise.
• We will comply with the law as it applies to charities and fundraising, including the General Data Protection Regulation (GDPR).
• We will display the Fundraising Regulator badge on our fundraising material to show we are committed to good practice.

We will be clear, open and honest

• We will tell the truth and we will not exaggerate.
• We will do what we say we are going to do with donations we receive.
• We will be clear about who we are and what we do.
• We will give a clear explanation of how you can make a gift and change a regular donation.
• Where we ask a third party to fundraise on our behalf, we will make this relationship and the financial arrangement transparent.
• We will be able to explain our fundraising costs and show how they are in the best interests of our cause if challenged.
• We will ensure our complaints process is clear and easily accessible.

We will be respectful

• We will respect your rights and privacy.
• We will not put undue pressure on you to make a gift. If you do not want to give or wish to stop giving, we will respect your decision.
• Where the law requires, we will get your consent before we contact you to fundraise.
• If you tell us that you do not want us to contact you in a particular way, we will not do so.

We will be fair and reasonable

• We will treat donors and the public fairly, showing sensitivity and adapting our approach depending on your needs.
• We will take care not to use any images or words that intentionally cause distress or anxiety.
• We will take care not to cause nuisance or disruption to the public.

We will be accountable and responsible

• We will manage our resources responsibly and consider the impact of our fundraising on our donors, supporters and the wider public.
• If you are unhappy with anything we have done whilst fundraising, you can contact us to make a complaint. We will listen to feedback and respond appropriately to compliments and criticism we receive.
• We will have a complaints procedure which is available on request.
• Our complaints procedure will let you know how to contact the Fundraising Regulator if you feel our response is unsatisfactory.
• We will monitor and record the number of complaints we receive each year and share this data with the Fundraising Regulator on request.

If you have any queries, please get in touch.